Customer Relationship Management

Customer relationship management
 

Building and maintaining client relationships

 

Why attend this CRM training?


How strong are the relationships you have with your clients?  What feedback do you get from your customers?  The strength of your relationships can make a huge difference to getting new business referrals, to growing the size of client projects, to ensuring projects run smoothly.  You can waste a lot of time working on all three areas without the help of those you work with.
This practical and business focused course enables you to get greater clarity on what your customers want and what they value about their relationship with you.
 

Who is this customer relationship management course for?


This client relationship skills course is for people with some experience in a Relationship/Account Manager or Business Development role. It’s perfect for those who want new insights and techniques in building stronger relationships to develop new business, and balancing expectations with multiple accounts.
 

Benefits of client relationship skills training

  • Deepen your understanding of how your clients perceive you
  • Create a strategy to build even stronger relationships with your customers
  • Build rapport quickly by adapting to meet others’ needs
  • Handle demanding clients and mutually agree the best solution
  • Take away techniques to enable you to network more effectively

What you will learn

  • Why bother?
  • Voice of the client
  • Personal Style
  • Dealing with Client Concerns
  • Building relationships through networking
  • Creating a client relationship strategy
Course details
Maximum participants: 12
Duration: 1 day
Available as: In-company
In-company course price: Please contact us
   
 
Contact us to book now or find out more