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Brilliant productive day - the best training I have had in this job to date.

Claire Smith
Sales Executive
Elegant Cuisine

It has improved my confidence and given me a better knowledge of selling on the phone and dealing with nightmare questions.

Clare Love
Administrator
Elegant Cuisine

Presenting and Winning Pitches

Learn how to present a successful picth and win more business. Practical course with proven techniques.

Telephone Selling

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Telesales training

View course details below

Why attend telesales skills course?

Unless you let people know how good your product or service is they won’t be able to benefit from it. Whether you pale at the thought of making sales calls or welcome the challenge it brings, the phone’s a crucial way of contacting clients and prospects. Good telephone selling techniques increase the number of opportunities in your pipeline and result in more sales.

This highly interactive and practical course will give you essential telesales skills, so that you’ll feel confident when selling over the phone, even when cold calling. Practical exercises and telephone equipment will be used to make the training realistic and relevant.

Who this telesales training for?

This course is suitable for anyone who wants to improve their telephone selling or telesales skills and develop their confidence. No previous experience is required.

Benefits of Selling Over the Phone

Connect with clients on a personal level and quickly find out what matters most to them
Understand and manage your own and your client's emotional state
More confidence in contacting prospects and clients
Acquire skills and techniques for successfully handling tough questions in a positive manner
Increase your awareness of the impact your behaviour has on other people
Win more business and improve profits

What you will learn

Identifying leads and prospects
Creating the right mindset
Building and maintaining rapport
How to make clients feel valued and understood
Dealing with gatekeepers
Accessing and maintaining a resourceful emotional state
Successfully handling tough questions and objections

Course details

Maximum participants:

Duration:

1 day

Available as:

In-company & Open course

In-company course price:

Please contact us

UK open course price:

£395.00 + VAT

UK open course dates:	20 Apr 2010
	4 Jun 2010


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