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Customer Service Training – Building better client relationships
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Why attend this customer service training? |
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Clients, or customers – and the people who serve them – are the lifeblood of any organisation. The most successful people and businesses spend time developing effective ways of nurturing business and client relationships.
This lively, practical and informative course focuses on what you can do to ensure your approach is truly client driven and that you understand what your customers value, want and need. Implementing excellent customer service results in strong relationships and healthy profits for your company.
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Who is Customer Service Excellence for? |
This Customer Service course is for anyone who is looking to improve service, enhance the quality of their business relationships and increase the value of their customer base. | |
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Benefits for you and your organisation |
- Make a positive impression on customers and colleagues
- Prepare to meet new clients effectively
- Build rapport easily and create effective long-term business relationships
- Uncover what is important to your clients and colleagues
- Acquire powerful new techniques for better understanding other people’s perspectives
- Improved customer service resulting in increased business results
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What you will learn |
- First impressions
- Customer service chain
- What’s important to them?
- The client's perspective
- Communicating effectively with clients and colleagues
- Handling complaints and 'difficult' behaviour
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