| Get your relationships back on track |
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This is a 2-hour Learning Bite on managing conflict, difficult situations and working relationships |
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Why attend?
This highly practical and interactive session introduces you to strategies and tactics for preventing disagreements and misunderstandings from turning into ‘full-blown’ conflicts. You will discover a tried and tested way to ‘map a conflict’ and gain new insights into what may be preventing you from achieving resolution. There will also be an opportunity to refine your influencing skills leading to a result that satisfies both parties. |
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You will also: |
- be able to get to the root cause of behaviour you find difficult to deal with
- know how to flex your style to achieve better results and improved relationships
- learn how to overcome resistance and deal with challenging behaviour effectivelyv
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| What will you cover? |
- How different perceptions are a key cause of conflict
- Approaches to conflict
- Developing behavioural flexibility
- Strategies for overcoming resistance
- Achieving a win-win
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