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Anna Marie Donner
Reseller Manager
VMware

Influence and Persuade - Learning Bite

2-hour bite size course to improve influencing and persuading skills for greater success at work.

Influencing with Impact

Learn skills and techniques to influence and persuade people with ease. Put your arguments forward convincingly and get buy-in.

Managing Conflict

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Conflict training - manage and reolve conflict effectively

View course details below

Why attend this course for resolving conflict?

We can’t avoid workplace conflict. It happens because we all have different values and beliefs and perceptions. Yet if we don’t deal with conflict effectively, we risk jeopardising the results we want to achieve and losing the benefit of productive, positive working relationships.

This conflict training will help you waste less time on sorting out people problems and enable you to enjoy work more, as well as improve the effectiveness of you and your team.

Who is Managing Conflict for?

This course is for anyone who wants to understand how conflict occurs and be better equipped for resolving conflict. Participants will learn to deal with people they have a difficult relationship with or handle those who have different ways of working.

Benefits of Managing Conflict

Avoid wasting precious energy on feeling negative about a person or situation
Learn new strategies for handling disagreements and misunderstandings constructively
Help yourself and others move on and be productive
Minimise departmental/team/client politics
Get to the root cause of difficult behaviour
Acquire influencing strategies that smooth the path to resolution
Be able to use four styles of persuasion – asserting, attracting, bridging and proposing
Know what to do when faced with ‘difficult’ behaviour and how to overcome resistance
Leave having practised a step-by-step process for successfully managing conflict

What you will learn

What is conflict?
Approaches to conflict
Mapping the conflict
Discover what’s important to you and others
Developing behavioural flexibility
Willingness to resolve
Influencing in conflict situations
Roadmap to resolution
Managing emotions
Conflict and power

Course details

Maximum participants:	12
Duration:	2 days
Available as:	In-company
In-company course price:	Please contact us


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