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Exercises were excellent, especially the conflict resolution piece.

Hassan
The Family Office

Really enjoyable, handouts great - really good quality. Would love to attend more!

Clare Hollingshead
HR Officer
Hammerson

The course was very engaging, interesting & provided good information.

Lucy Moseley
CS & PP Executive
Hemming Group

Speak First Books

Browse the communication skills books written by Speak First authors

Developing Personal Impact

2-day flagship course from Speak First. Learn how to communicate effectively and make the best possible impact, from first impressions, to building rapport and dealing with different behavioural styles.

Core Skills for Managers

This course covers all the essential people management skills to help your managers to communicate effectively with and get the best from their teams.

Win More Business - Learning Bite

2-hour practical training course to help you win more business through consultative selling and building relationships.

Effective Communication Skills

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Person using a Blackberry - Effective Communication course

Communication Training

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Why attend this Effective Communication Skills course?

Effective communication skills are vital in every organisation. They’re even more important in global companies with employees who work flexible hours and at a distance. Yet these basic skills are all too often taken for granted. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. Effective communication leads to greater productivity, a better service for your clients and higher team morale.

You can’t afford to miss out on this practical communication skills course that covers the fundamentals of good communication required in every business today.

Who is this communication training for?

People who want to improve their communication skills and get more from their business relationships with customers, suppliers and colleagues will really benefit from this Effective Communication training.

Benefits of Effective Communication Skills

Choose the method of communication that achieves the right result
Learn how to communicate professionally using telephone and email
Acquire techniques for connecting with people quickly and easily
Gain insight into your communication style and how this affects others
Respond and adapt to others’ needs in a professional and timely manner
Understand why sharing information and collaboration leads to success
Obtain strategies for dealing with difficult situations

What you will learn from this communication skills course

Communicating in a professional way
Considering the recipient
Developing rapport
Developing behavioural flexibility
Sharing information
Influencing and persuading others
Managing difficult situations

Everything we do at Speak First is about effective communication. For more courses to improve your communication skills in any area, browse the Select Your Course menu to the left of the page, or in the top right corner. Developing Personal Impact is an excellent option for those wanting an open communication skills course to improve the way they communicate with and come across to others.

Course details

Maximum participants:	10
Duration:	1 day
Available as:	In-company
In-company course price:	Please contact us


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