What our clients say  
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Excellent training - inspirational.
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Helene Chauvin
Account Team Manager
Survey Sampling International
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The course was very beneficial and well presented. There were a lot of good ideas which I can implement. It will improve my telephone skills and the way I communicate with clients and fellow employees.
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Mark Dunnett
Key Account Manager
Residents Insurance Services

Telephone Skills

Telephone skills

Effective telephone communication


Why attend this Telephone Skills training?

More often than not the first contact a customer has with your company is over the telephone. Customers who are handled in a friendly and efficient manner will have a positive first impression. If things are managed badly there will be a breakdown of trust, damaged relationships and possibly lost business. This interactive and highly practical telephone skills training will help you develop a clear, professional manner and build relationships on the telephone.

Who is it for?

This telephone skills course is perfect for anyone who wants to improve their communication skills and deliver excellent customer service over the telephone.

Benefits of this telephone skills course

  • Build rapport effortlessly on the telephone
  • Know how to manage conflict and take difficult behaviour in your stride
  • Be able to create a positive impact with customers, suppliers and colleagues
  • Save time through communicating appropriately
  • Improve your customer and colleague relationships

What you will learn

  • Which medium to choose?
  • Modelling excellence
  • Gauging the response of customers
  • Making the most of your voice
  • Handling challenging behaviour
  • Putting it into practice
Course details
Maximum participants: 6
Duration: Half or full day
Available as: In-company
In-company course price: Please contact us
Contact us to book now or find out more