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Effective telephone communication
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Why attend this telephone skills training? |
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More often than not the first contact a customer has with your company is over the telephone. Customers who are handled in a friendly and efficient manner will have a positive first impression. If things are managed badly there will be a breakdown of trust, damaged relationships and possibly lost business. This interactive and highly practical telephone skills training will help you develop a clear, professional manner and build relationships on the telephone.
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Who is it for? |
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This telephone skills course is perfect for anyone who wants to improve their communication skills and deliver excellent customer service over the telephone.
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Benefits of this telephone skills course |
- Build rapport effortlessly on the telephone
- Know how to manage conflict and take difficult behaviour in your stride
- Be able to create a positive impact with customers, suppliers and colleagues
- Save time through communicating appropriately
- Improve your customer and colleague relationships
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What you will learn |
- Which medium to choose?
- Modelling excellence
- Gauging the response of customers
- Making the most of your voice
- Handling challenging behaviour
- Putting it into practice
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