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Bookings
Bookings may be made by phone or email. They will be confirmed by email. All bookings should be made through the Speak First office, rather than with a trainer directly. Confirmation of a booking will be taken as acceptance of these Terms and Conditions.
Payment
An invoice will be issued within a week following the training unless otherwise agreed in writing. The invoice will be due for payment immediately after the course or within 30 days of the invoice date. Where expenses cannot be calculated at the time of invoice, they will be invoiced spearately as soon as possible. Payment for these expenses will be due 30 days from the invoice date. Payment will be accepted by BACS, credit card or cheque. Regretfully we cannot accept American Express. Cheques should be made payable to Speak First Limited. In line with the Commercial Debt Act 2000 regulations interest on overdue accounts will be charged at 3.5% of the net amount per month.
Expenses
Expenses cover trainer travel, accommodation and subsistence costs (capped) incurred as well as equipment and venue hire where relevant. These items will be charged at cost. Road travel costs will be charged at £0.40 pence per mile. For international travel Speak First reserves the right to agree additional charges for travelling time. Training materials are included in the training fee. A fee will be charged for any materials used where Speak First has to purchase them from a third party.
Pricing
Speak First reserves the right, at any time before completion of the contract, to adjust the price to take into account any increase in the cost of raw materials, labour, services or other overheads. Where possible, one month's notice in writing of any change affecting the proposed estimate will be given.
Cancellations
If a client needs to cancel, they will remain liable for all agreed fees on a proportional basis as listed below:
30 days or more before the course – no fee is payable
Fewer than 30 days – 100% fee payable
If the training is rescheduled with fewer than 30 days notice, a cancellation fee of 50% applies
All rescheduled training needs to take place within three months of the original date to obtain this rate.
All cancellations or amendments to bookings should be in writing.
Individual consultants will be selected and agreed with the Client. However, in the event of illness or any other reason affecting the availability of the selected consultant, Speak First Ltd reserves the right to substitute a suitable replacement. In the event of cancellation by Speak First Ltd due to illness of a consultant or any other reason beyond its control and a suitable replacement is unavailable, then Speak First Ltd will reschedule the work or course as soon as possible after the cancelled date. No fees will be payable to Speak First Ltd for the cancelled work that is not rescheduled in these circumstances.
Copyright
All intellectual property rights in any materials developed by Speak First Ltd are the absolute property of Speak First Ltd unless specifically developed on behalf of and for a client and for the sole use of the client, when a different agreement may apply. The duplication, resale or delivery to a third party of such a product by the Client is not permitted unless Speak First Ltd has previously granted written consent.
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