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Customer Service


Customer Service courses
Increase your customer loyalty
Build a customer focused brand
Achieve consistency and a reputation for excellence

Every business needs loyal customers to survive and thrive. The most successful organisations don’t just focus on winning new business and creating new products or services, they also recognise the importance of making sure existing customers aren’t merely satisfied but delighted with the service they receive.

Keeping customers happy requires a multitude of skills, from offering a positive greeting and asking effective questions to actively listening and dealing with the customer’s issues. Even the most experienced person can find dealing with rude or difficult customers a challenge. It requires patience and clear judgement as well as relationship and communication skills of the highest order to deal effectively with complaints.

In Speak First’s practical workshops, participants receive individual feedback and coaching based around ‘real-play’ situations to ensure consistency in service across the team, department or organisation. While working remotely or with teams in different locations, it’s particularly important to foster this consistent approach. Our workshops offer engaging, interactive training to develop these skills at all levels, along with a customer-focused mindset that makes them want to go the extra mile.

Our experienced trainers will share powerful techniques for building rapport and satisfying customers in even the toughest of situations. We can also train managers to optimise the performance of their team.

All our learning solutions stand on their own as high-quality and high-impact interventions, but they’re at their very best when delivered as part of a wider programme. We can work with you to build a personalised programme that meets your own specific needs. We can seamlessly blend together virtual classrooms, face-to-face sessions, 1-2-1 and group coaching and more, to give you choice and flexibility.

Customer Service

Course Catalogue

Here are all of our Customer Service courses. You can filter the courses by delivery method by choosing from the dropdown menu.

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Something missing? Speak First design and deliver bespoke learning solutions. Talk to us about your requirements.

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Flexible Learning Delivery

To suit your needs

Speak First create innovative learning solutions across a multitude of platforms that exceed individual and organisational learning outcomes. Training can be delivered virtually or face-to-face using the following solutions.

Standard, Tailored and Bespoke

Get the result you want for your organisation and your people

Creating a solution that’s right for your organisation, your people and their values is at the heart of what we do. Whether training is standard, tailored or bespoke your people will leave with the skills and confidence they need

Standard Design

Our ‘off-the-shelf’ training is of exceptional quality and far from standard. Trainers adapt delivery so participants leave feeling it’s designed just for them

Tailored Design

Tailored design develops existing content and enhances it with case studies, role-plays and more to make learning more relevant and effective

Bespoke Design

Working in partnership with you, we develop bespoke solutions – from one-off courses to global roll-outs. The ultimate fit for your organisation, they work seamlessly with your strategic goals, values and competences

Bespoke Programmes

Taking our bespoke courses to the next level – by building bespoke learning journeys, over a longer duration, to truly embed the learning.

What our clients say

About our Customer Service courses

Want to find out more?

+44 (0) 20 7253 2117

We’re open Monday-Friday 09:00 to 17:00 BST


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