Increase your customer loyalty
Build a customer focused brand
Achieve consistency and a reputation for excellence
Every business needs loyal customers to survive and thrive. The most successful organisations don’t just focus on winning new business and creating new products and services, they recognise the importance of making sure existing customers are not only satisfied but delighted with the service they’re getting.
Keeping customers happy requires a multitude of skills – from offering a positive greeting and asking effective questions to listening actively and dealing with the customer’s issues. Speak First provides engaging, interactive training to develop these skills at all levels, along with a customer-focused mindset that makes them want to go the extra mile.
Our practical workshops are developed in partnership with you, and tailored to be relevant to your organisation and its needs. Participants receive individual feedback and coaching based around ‘real-play’ situations to ensure consistency in service across the team, department or organisation.
Even experienced advisors can find dealing with rude or difficult customers a challenge. It requires not only patience and judgement but also relationship and communication skills of the highest order to deal effectively with complaints. Our experienced trainers share powerful techniques for building rapport and satisfying customers in even the toughest of situations. Speak First can also train managers to optimise the performance of their team.
Here are all of our Customer Service courses. You can filter the courses by delivery method by choosing from the dropdown menu.
Explore our other course categories
Flexible Learning Delivery
To suit your needs
Speak First create innovative learning solutions across a multitude of platforms that exceed individual and organisational learning outcomes. Training can be delivered face-to-face or virtually using the following solutions.
Standard, Tailored and Bespoke
Get the result you want for your organisation and your people
Creating a solution that’s right for your organisation, your people and their values is at the heart of what we do. Whether training is standard, tailored or bespoke your people will leave with the skills and confidence they need
Our ‘off-the-shelf’ training is of exceptional quality and far from standard. Trainers adapt delivery so participants leave feeling it’s designed just for them
Tailored design develops existing content and enhances it with case studies, role-plays and more to make learning more relevant and effective
Working in partnership with you, we develop bespoke solutions – from one-off courses to global roll-outs. The ultimate fit for your organisation, they work seamlessly with your strategic goals, values and competences
What our clients say
About our Customer Service courses
"I'm really glad I attended the programme and grateful to Tracy for the new things I've learnt over these past months. "
Leather Goods Department and Business Development Manager, Fendi
"Fantastic - one of the best days training I have had"
Stewardship & Value Maintenance Manager, BASF
"Simply fantastic. Exceeded my expectations by far."