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This highly practical assertiveness course is packed full of powerful techniques your people can use in a range of situations such as, making requests, following up on requests, saying ‘no’, giving feedback and raising difficult issues.

When people are assertive they portray a strong, confident image and can put their views across while taking other people’s opinions into account. Non-assertive, passive aggressive or aggressive behaviour can cause misunderstandings, frustration and even a break down in relationships at work.

Participants discover how effective body language, voice, and the words they say make a big difference to the results they get. Importantly, they also learn how to build confidence that leads to assertive behaviour more of the time.

They leave with lots of valuable techniques, including empathic assertion, ‘broken record’ and discrepancy assertion – and, most importantly, the ability to say when ‘no’ when appropriate.

Learning objectives

By the end of the session participants will:

  • Recognise the difference between assertive, aggressive and passive behaviour
  • Identify the barriers to assertive behaviour and how they can be overcome
  • Know how to express ideas and present information with authority and conviction
  • Gain a deeper understanding of the impact non-verbal communication has on people
  • Learn how to make assertive requests and say ‘no’, where appropriate

Assert Yourself with Confidence

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Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

All our training and coaching can be booked as a one-off course or session where your people will leave with the confidence, tools and skills needed to put their learning into practice Many of our clients work with us to reinforce this learning, while following the 70:20:10 framework, with 1:1 coaching, virtual webinars and learning bites to embed the learning and make it sustainable Here’s a sample of how that journey could look for your people:

Participant needs identified
Line managers briefed on learning programme
Attend face-to-face training course
Workplace activities and line manager coaching
Participate in virtual webinar
Workplace activities and line manager coaching
Individual 1:1 telephone coaching
Follow-up activities and/or action learning

What our clients are saying

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