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This highly practical assertiveness course is packed full of powerful techniques your people can use in a range of situations such as, making requests, following up on requests, saying ‘no’, giving feedback and raising difficult issues.

When people are assertive they portray a strong, confident image and can put their views across while taking other people’s opinions into account. Non-assertive, passive aggressive or aggressive behaviour can cause misunderstandings, frustration and even a break down in relationships at work.

Participants discover how effective body language, voice, and the words they say make a big difference to the results they get. Importantly, they also learn how to build confidence that leads to assertive behaviour more of the time.

They leave with lots of valuable techniques, including empathic assertion, ‘broken record’ and discrepancy assertion – and, most importantly, the ability to say when ‘no’ when appropriate.

Learning outcomes

By the end of this session, participants will:

  • Recognise the difference between assertive, aggressive and passive behaviour
  • Identify the barriers to assertive behaviour and how they can be overcome
  • Know how to express ideas and present information with authority and conviction
  • Gain a deeper understanding of the impact non-verbal communication has on people
  • Learn how to make assertive requests and say ‘no’, where appropriate

Please note that these outcomes are a guide only and the precise outcomes will vary with the delivery method and duration of the session.

Assert yourself with confidence

Assert Yourself with Confidence

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Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

The learning solutions featured on our website can all stand on their own as high-quality and high-impact learning interventions for your team – however, they are at their best when delivered as part of a wider learning programme, helping you achieve your strategic imperatives and your people benefit from much deeper and expansive learning journeys. We work with you as consultants, collaborators and design partners to establish learning outcomes and create the perfect programme - below is an example of what your people’s learning journey might look like.

 

Overall scope of programme agreed with client
Virtual/face-to-face training session(s)
In-between work: on-the-job assignments
Virtual/face-to-face training session(s)
Facilitated learning group sessions (group coaching)
Virtual/face-to-face training session(s)
Programme closing session – a celebration of success
Continuous learning support, virtual or face-to-face

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