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Communication is an important key to success in any organisation. People need not only to communicate effectively but also make a positive impression on others and build great working relationships face-to-face and at a distance. All too often communication breaks down and this can lead to misunderstandings, missed deadlines, stress and workplace conflict.

This engaging and interactive session will help your people overcome barriers to effective communication and learn how to express their ideas clearly and concisely. They will explore face-to-face, telephone, teleconference and email communication, and learn how to choose the right medium for their message. They will discover the secrets to listening at a deeper level and asking questions to clarify understanding and avoid making assumptions. They will also acquire techniques for making sure they get their messages across and influence others, where needed. Participants will leave with increased confidence in their ability to communicate with others effectively whatever the situation.

Learning outcomes

By the end of this, session participants will:

  • Recognise the barriers to effective communication and know how to overcome them
  • Know how to make sure key messages are communicated clearly and effectively
  • Ask questions and listen actively to establish needs and relevant information
  • Recognise the importance of not making assumptions and checking for understanding
  • Know how to adapt their approach to other people and so achieve the result they want

Please note that these outcomes are a guide only and the precise outcomes will vary with the delivery method and duration of the session.

Communicate with impact

Communicate with Impact

is available as

Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

The learning solutions featured on our website can all stand on their own as high-quality and high-impact learning interventions for your team – however, they are at their best when delivered as part of a wider learning programme, helping you achieve your strategic imperatives and your people benefit from much deeper and expansive learning journeys. We work with you as consultants, collaborators and design partners to establish learning outcomes and create the perfect programme - below is an example of what your people’s learning journey might look like.


Overall scope of programme agreed with client
Virtual/face-to-face training session(s)
In-between work: on-the-job assignments
Virtual/face-to-face training session(s)
Facilitated learning group sessions (group coaching)
Virtual/face-to-face training session(s)
Programme closing session – a celebration of success
Continuous learning support, virtual or face-to-face

What our clients are saying

About Communicate with Impact

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We specialise in designing and running our learning solutions for organisations and teams.

For individuals we offer 1:1 coaching sessions.

Please let us know in your message which of our services you are interested in.