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Communication is an important key to success in any organisation. People need not only to communicate effectively but also make a positive impression on others and build great working relationships face-to-face and at a distance. All too often communication breaks down and this can lead to misunderstandings, missed deadlines, stress and workplace conflict.

This engaging and interactive session will help your people overcome barriers to effective communication and learn how to express their ideas clearly and concisely. They will explore face-to-face, telephone, teleconference and email communication, and learn how to choose the right medium for their message. They will discover the secrets to listening at a deeper level and asking questions to clarify understanding and avoid making assumptions. They will also acquire techniques for making sure they get their messages across and influence others, where needed. Participants will leave with increased confidence in their ability to communicate with others effectively whatever the situation.

Learning objectives

By the end of the session participants will:

  • Recognise the barriers to effective communication and know how to overcome them
  • Know how to make sure key messages are communicated clearly and effectively
  • Ask questions and listen actively to establish needs and relevant information
  • Recognise the importance of not making assumptions and checking for understanding
  • Know how to adapt their approach to other people and so achieve the result they want
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Communicate with Impact

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Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

All our training and coaching can be booked as a one-off course or session where your people will leave with the confidence, tools and skills needed to put their learning into practice Many of our clients work with us to reinforce this learning, while following the 70:20:10 framework, with 1:1 coaching, virtual webinars and learning bites to embed the learning and make it sustainable Here’s a sample of how that journey could look for your people:

Participant needs identified
Line managers briefed on learning programme
Attend face-to-face training course
Workplace activities and line manager coaching
Participate in virtual webinar
Workplace activities and line manager coaching
Individual 1:1 telephone coaching
Follow-up activities and/or action learning

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