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Workplace conflict arises because we all have different values, beliefs and viewpoints. Some conflict is healthy because it brings fresh thinking and new ideas. Some does not. Disagreements when poorly handled lead to poor decisions, strained relationships and often adversely affect the outcome of important projects. When people don’t deal with conflict effectively, they risk jeopardising the results they want to achieve and lose the benefit of productive, positive working relationships.

This interactive, lively and informative workshop will give participants practical techniques and strategies that will make their difficult conversations easier and help them manage conflict when it arises. Participants will learn how to prepare for a difficult conversation and will acquire a mapping tool to help them better understand other people’s perspectives. They will acquire a step-by-step approach to resolving conflict successfully as well as valuable tips on taking action to avoid disagreements escalating into conflict. They will gain insights into their most challenging issues and leave feeling more confident in dealing with them effectively.

Learning objectives

By the end of the session participants will:

  • Learn new strategies for handling disagreements and misunderstandings constructively
  • Be able to use a mapping tool for better understanding other people’s perspectives
  • Know how to structure the opening of a difficult conversation more effectively
  • Recognise how people behave differently under pressure and when experiencing stress
  • Have increased their ability to manage their and others emotions successfully
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Conflict Management

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Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

All our training and coaching can be booked as a one-off course or session where your people will leave with the confidence, tools and skills needed to put their learning into practice Many of our clients work with us to reinforce this learning, while following the 70:20:10 framework, with 1:1 coaching, virtual webinars and learning bites to embed the learning and make it sustainable Here’s a sample of how that journey could look for your people:

Participant needs identified
Line managers briefed on learning programme
Attend face-to-face training course
Workplace activities and line manager coaching
Participate in virtual webinar
Workplace activities and line manager coaching
Individual 1:1 telephone coaching
Follow-up activities and/or action learning

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