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Workplace conflict arises because we all have different values, beliefs and viewpoints. Some conflict is healthy because it brings fresh thinking and new ideas. Some does not. Disagreements when poorly handled lead to poor decisions, strained relationships and often adversely affect the outcome of important projects. When people don’t deal with conflict effectively, they risk jeopardising the results they want to achieve and lose the benefit of productive, positive working relationships.

This interactive, lively and informative workshop will give participants practical techniques and strategies that will make their difficult conversations easier and help them manage conflict when it arises. Participants will learn how to prepare for a difficult conversation and will acquire a mapping tool to help them better understand other people’s perspectives. They will acquire a step-by-step approach to resolving conflict successfully as well as valuable tips on taking action to avoid disagreements escalating into conflict. They will gain insights into their most challenging issues and leave feeling more confident in dealing with them effectively.

Learning outcomes

By the end of this session, participants will:

  • Learn new strategies for handling disagreements and misunderstandings constructively
  • Be able to use a mapping tool for better understanding other people’s perspectives
  • Know how to structure the opening of a difficult conversation more effectively
  • Recognise how people behave differently under pressure and when experiencing stress
  • Have increased their ability to manage their and others emotions successfully

Please note that these outcomes are a guide only and the precise outcomes will vary with the delivery method and duration of the session.

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Conflict Management

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Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

The learning solutions featured on our website can all stand on their own as high-quality and high-impact learning interventions for your team – however, they are at their best when delivered as part of a wider learning programme, helping you achieve your strategic imperatives and your people benefit from much deeper and expansive learning journeys. We work with you as consultants, collaborators and design partners to establish learning outcomes and create the perfect programme - below is an example of what your people’s learning journey might look like.


Overall scope of programme agreed with client
Virtual/face-to-face training session(s)
In-between work: on-the-job assignments
Virtual/face-to-face training session(s)
Facilitated learning group sessions (group coaching)
Virtual/face-to-face training session(s)
Programme closing session – a celebration of success
Continuous learning support, virtual or face-to-face

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