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Diversity and inclusion is one of the most important parts of working in any industry. Yet, if not handled correctly, it can cost businesses both financially and through a loss of their reputation. In this world of globalisation, understanding of diversity and inclusion will vary from country to country, but the common thread is to treat all people with respect.

Using discussions, videos and role-play, this course will teach participants the importance of promoting and embracing diversity and inclusion in the workplace, along with practical methods for actively encouraging diversity. Participants will also look at some of the potential areas where diversity could fail, and ways to avoid this.

Learning objectives

By the end of the session participants will:

  • Have an awareness of diversity and inclusion issues
  • Be aware of the nine protected characteristics and what they mean to them and their organisation
  • Know the difference between discrimination, prejudice and stereotypes
  • Learn how globalisation has impacted on diversity and inclusion
  • Be aware of their personal beliefs, values and rules and their effects on a workplace
  • Gain insights and awareness of how to work through intercultural dilemmas
  • Know how to communicate effectively with those from different backgrounds
Diversity and inclusion

Diversity and inclusion

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Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

All our training and coaching can be booked as a one-off course or session where your people will leave with the confidence, tools and skills needed to put their learning into practice Many of our clients work with us to reinforce this learning, while following the 70:20:10 framework, with 1:1 coaching, virtual webinars and learning bites to embed the learning and make it sustainable Here’s a sample of how that journey could look for your people:

Participant needs identified
Line managers briefed on learning programme
Attend face-to-face training course
Workplace activities and line manager coaching
Participate in virtual webinar
Workplace activities and line manager coaching
Individual 1:1 telephone coaching
Follow-up activities and/or action learning

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