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Diversity and inclusion is one of the most important parts of working in any industry. Yet, if not handled correctly, it can cost businesses both financially and through a loss of their reputation. In this world of globalisation, understanding of diversity and inclusion will vary from country to country, but the common thread is to treat all people with respect.

Using discussions, videos and role-play, this course will teach participants the importance of promoting and embracing diversity and inclusion in the workplace, along with practical methods for actively encouraging diversity. Participants will also look at some of the potential areas where diversity could fail, and ways to avoid this.

Learning outcomes

By the end of this session, participants will:

  • Have an awareness of diversity and inclusion issues
  • Be aware of the nine protected characteristics and what they mean to them and their organisation
  • Know the difference between discrimination, prejudice and stereotypes
  • Learn how globalisation has impacted on diversity and inclusion
  • Be aware of their personal beliefs, values and rules and their effects on a workplace
  • Gain insights and awareness of how to work through intercultural dilemmas
  • Know how to communicate effectively with those from different backgrounds

Please note that these outcomes are a guide only and the precise outcomes will vary with the delivery method and duration of the session.

Business people working together

Diversity and inclusion

is available as

Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

The learning solutions featured on our website can all stand on their own as high-quality and high-impact learning interventions for your team – however, they are at their best when delivered as part of a wider learning programme, helping you achieve your strategic imperatives and your people benefit from much deeper and expansive learning journeys. We work with you as consultants, collaborators and design partners to establish learning outcomes and create the perfect programme - below is an example of what your people’s learning journey might look like.


Overall scope of programme agreed with client
Virtual/face-to-face training session(s)
In-between work: on-the-job assignments
Virtual/face-to-face training session(s)
Facilitated learning group sessions (group coaching)
Virtual/face-to-face training session(s)
Programme closing session – a celebration of success
Continuous learning support, virtual or face-to-face

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about this course

We specialise in designing and running our learning solutions for organisations and teams.

For individuals we offer 1:1 coaching sessions.

Please let us know in your message which of our services you are interested in.