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Being able to listen well and ask questions effectively is a core skill of every role in the workplace. In some roles, this becomes a crucial skill for successful job performance. Despite its importance misunderstandings frequently arise because people make assumptions based upon limited information or simply misunderstand because they haven’t asked the right questions.

This interesting, engaging and informative session will help participants develop their skills in gathering valuable information from others. They will learn fascinating and useful techniques for asking precision questions and facilitative listening. They will discover why it’s essential not to make assumptions and avoid guessing what someone else is going to say. They will learn the importance of gaining clarity by asking questions that turn implicit communication into explicit facts. They will also acquire valuable techniques they can use to ensure they listen effectively in a variety of business situations. Participants leave with simple and practical techniques they can apply immediately.

Learning objectives

By the end of the session participants will:

  • Recognise the importance of preparing questions that are focused on their objective
  • Know how to make sure key messages are communicated clearly and effectively
  • Learn how to avoid misunderstandings and making assumptions
  • Be able to use precision questioning techniques to elicit the information required
  • Have acquired techniques they can use to ensure they are listening effectively in all situations

Effective Questioning and Listening Skills

is available as

Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

All our training and coaching can be booked as a one-off course or session where your people will leave with the confidence, tools and skills needed to put their learning into practice Many of our clients work with us to reinforce this learning, while following the 70:20:10 framework, with 1:1 coaching, virtual webinars and learning bites to embed the learning and make it sustainable Here’s a sample of how that journey could look for your people:

Participant needs identified
Line managers briefed on learning programme
Attend face-to-face training course
Workplace activities and line manager coaching
Participate in virtual webinar
Workplace activities and line manager coaching
Individual 1:1 telephone coaching
Follow-up activities and/or action learning

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