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The majority of business communications are now via email. It’s quick and efficient, but there are hidden dangers. The immediacy of the medium, coupled with the emotional detachment of staring at a screen, means that mistakes and misunderstandings can result in major problems – conflict, confusion and loss of credibility that can be costly.

This interactive and highly practical email skills course will help anyone who wants to improve their communication skills and deliver excellent service by email. Participants will be taken through the skills of writing clear, concise emails that gets results, while respecting email etiquette. They will also learn when it’s better to pick up the phone or communicate face-to-face. They will review sample emails and discuss how they can be improved and receive feedback on their own work.

Learning outcomes

By the end of this session, participants will:

  • Write clear and well-structured professional emails
  • Save time through communicating appropriately from the outset
  • Create a positive impact with customers, suppliers and colleagues
  • Avoid frustrating others with email overload
  • Write with impact and capture the reader’s attention

Please note that these outcomes are a guide only and the precise outcomes will vary with the delivery method and duration of the session.

Email skills

Email Skills

is available as

Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

All our training and coaching can be booked as a one-off course or session where your people will leave with the confidence, tools and skills needed to put their learning into practice Many of our clients work with us to reinforce this learning, while following the 70:20:10 framework, with 1:1 coaching, virtual webinars and learning bites to embed the learning and make it sustainable Here’s a sample of how that journey could look for your people:

Participant needs identified
Line managers briefed on learning programme
Attend face-to-face training course
Workplace activities and line manager coaching
Participate in virtual webinar
Workplace activities and line manager coaching
Individual 1:1 telephone coaching
Follow-up activities and/or action learning

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