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The majority of business communications are now via email. It’s quick and efficient, but there are hidden dangers. The immediacy of the medium, coupled with the emotional detachment of staring at a screen, means that mistakes and misunderstandings can result in major problems – conflict, confusion and loss of credibility that can be costly.

This interactive and highly practical email skills course will help anyone who wants to improve their communication skills and deliver excellent service by email. Participants will be taken through the skills of writing clear, concise emails that gets results, while respecting email etiquette. They will also learn when it’s better to pick up the phone or communicate face-to-face. They will review sample emails and discuss how they can be improved and receive feedback on their own work.

Learning outcomes

By the end of this session, participants will:

  • Write clear and well-structured professional emails
  • Save time through communicating appropriately from the outset
  • Create a positive impact with customers, suppliers and colleagues
  • Avoid frustrating others with email overload
  • Write with impact and capture the reader’s attention

Please note that these outcomes are a guide only and the precise outcomes will vary with the delivery method and duration of the session.

Email skills

Email Skills

is available as

Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

The learning solutions featured on our website can all stand on their own as high-quality and high-impact learning interventions for your team – however, they are at their best when delivered as part of a wider learning programme, helping you achieve your strategic imperatives and your people benefit from much deeper and expansive learning journeys. We work with you as consultants, collaborators and design partners to establish learning outcomes and create the perfect programme - below is an example of what your people’s learning journey might look like.


Overall scope of programme agreed with client
Virtual/face-to-face training session(s)
In-between work: on-the-job assignments
Virtual/face-to-face training session(s)
Facilitated learning group sessions (group coaching)
Virtual/face-to-face training session(s)
Programme closing session – a celebration of success
Continuous learning support, virtual or face-to-face

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We specialise in designing and running our learning solutions for organisations and teams.

For individuals we offer 1:1 coaching sessions.

Please let us know in your message which of our services you are interested in.