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Being able to give feedback – both positive and negative – is an essential skill in business. Equally, being able to receive feedback from others with a positive, action-centred attitude is highly beneficial for both personal and professional growth.
This interactive, practical and engaging course focuses on how to give feedback that’s of benefit to the individual and their ongoing performance and growth. A useful feedback model is shared to help participants ensure they structure their feedback in a way that is useful to the receiver.
Participants will also learn how to receive feedback in a positive and constructive way that supports their own development and recognises the perspective of the person giving feedback, coming from an angle of wanting to help.

Learning outcomes

By the end of this virtual session, participants will:

  • Recognise the importance of incorporating feedback into everyday conversations
  • Know when and where to deliver feedback to achieve optimum results
  • Be aware of the essential skills needed to deliver great feedback
  • Know how to handle various reactions and responses to feedback
  • Be more effective at receiving feedback

Please note that these outcomes are a guide only and the precise outcomes will vary with the delivery method and duration of the session.

Giving and receiving feedback

Giving and Receiving Feedback

is available as

Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

The learning solutions featured on our website can all stand on their own as high-quality and high-impact learning interventions for your team – however, they are at their best when delivered as part of a wider learning programme, helping you achieve your strategic imperatives and your people benefit from much deeper and expansive learning journeys. We work with you as consultants, collaborators and design partners to establish learning outcomes and create the perfect programme - below is an example of what your people’s learning journey might look like.


Overall scope of programme agreed with client
Virtual/face-to-face training session(s)
In-between work: on-the-job assignments
Virtual/face-to-face training session(s)
Facilitated learning group sessions (group coaching)
Virtual/face-to-face training session(s)
Programme closing session – a celebration of success
Continuous learning support, virtual or face-to-face

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about this course

We specialise in designing and running our learning solutions for organisations and teams.

For individuals we offer 1:1 coaching sessions.

Please let us know in your message which of our services you are interested in.