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Stress is inevitable nowadays. Staff at all levels are often expected to do more with less – resulting in constant pressure and relentless deadlines. Some people survive and thrive in this environment of continuous improvement and perpetual change – but others struggle with the demands placed upon them.

This session will help managers to develop the mindset and skillset and adapt their approach immediately to feel more calm and in control at work. They will learn the secrets to becoming more resilient and mentally tough. They will also develop an understanding of the importance of having a ‘can-do’ attitude and the value of being proactive and positive in dealing with different challenges they face at work.

This is a standalone session that can also be taken as part of the programme Manage the New Norm – Your Route to Success.

Learning outcomes

By the end of this session, participants will:

  • Understand the causes and symptoms of stress
  • Recognise the difference between healthy and unhealthy stress
  • Know the importance of developing a positive mindset to manage stress
  • Identify the characteristics of people who are resilient and mentally tough
  • Master the techniques of developing emotional resilience and mental toughness

Please note that these outcomes are a guide only and the precise outcomes will vary with the delivery method and duration of the session.

Mental toughness and emotional resilience

Mental Toughness and Emotional Resilience

is available as

Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

The learning solutions featured on our website can all stand on their own as high-quality and high-impact learning interventions for your team – however, they are at their best when delivered as part of a wider learning programme, helping you achieve your strategic imperatives and your people benefit from much deeper and expansive learning journeys. We work with you as consultants, collaborators and design partners to establish learning outcomes and create the perfect programme - below is an example of what your people’s learning journey might look like.


Overall scope of programme agreed with client
Virtual/face-to-face training session(s)
In-between work: on-the-job assignments
Virtual/face-to-face training session(s)
Facilitated learning group sessions (group coaching)
Virtual/face-to-face training session(s)
Programme closing session – a celebration of success
Continuous learning support, virtual or face-to-face

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