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This energetic, interactive and practical workshop will give participants the knowledge and skills to make decisions effectively and solve problems successfully. They will leave with both powerful, innovative techniques and tried-and-tested tools that will enable them to be more successful in their roles.

They will learn the importance of operating at the right level of analysis and asking questions that lead to breakthrough thinking. They will explore the practical use of a variety of creative problem solving techniques and apply them to their everyday work problems. These include pros and cons, SWOT analysis, brainstorming, fishbone analysis, spider diagrams and appreciative enquiry.

Participants use the 5 Whys to delve deeper into a real-life issues to establish the heart of a problem – the root cause.

Being able to make the right decision – even in agile, ambiguous situations when you don’t have all the information you’d like – is a critical to success in business, especially for managers and leaders.

Participants will learn how to define and clarify a problem – and how to determine which problems to devote the most time to using the Pareto Principle. The importance of gathering facts, taking an assumption-busting mindset and taking a strategic decision making approach using the decision tree.

Learning outcomes

By the end of this session, participants will:

  • Be able to define problems clearly leading to better solutions
  • Be able to establish the root cause of problems rather than applying quick fix
  • Know how to choose the decision-making strategy that best fits the situation
  • Understand the secret to making decisions in an agile, uncertain environment
  • Leave with tried-and-tested tools for solving problems and making decisions

Please note that these outcomes are a guide only and the precise outcomes will vary with the delivery method and duration of the session.

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Problem Solving and Decision Making

is available as

Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

The learning solutions featured on our website can all stand on their own as high-quality and high-impact learning interventions for your team – however, they are at their best when delivered as part of a wider learning programme, helping you achieve your strategic imperatives and your people benefit from much deeper and expansive learning journeys. We work with you as consultants, collaborators and design partners to establish learning outcomes and create the perfect programme - below is an example of what your people’s learning journey might look like.


Overall scope of programme agreed with client
Virtual/face-to-face training session(s)
In-between work: on-the-job assignments
Virtual/face-to-face training session(s)
Facilitated learning group sessions (group coaching)
Virtual/face-to-face training session(s)
Programme closing session – a celebration of success
Continuous learning support, virtual or face-to-face

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about this course

We specialise in designing and running our learning solutions for organisations and teams.

For individuals we offer 1:1 coaching sessions.

Please let us know in your message which of our services you are interested in.