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This energetic, interactive and practical workshop will give participants the knowledge and skills to make decisions effectively and solve problems successfully. They will leave with both powerful, innovative techniques and tried-and-tested tools that will enable them to be more successful in their roles.

They will learn the importance of operating at the right level of analysis and asking questions that lead to breakthrough thinking. They will explore the practical use of a variety of creative problem solving techniques and apply them to their everyday work problems. These include pros and cons, SWOT analysis, brainstorming, fishbone analysis, spider diagrams and appreciative enquiry.

Participants use the 5 Whys to delve deeper into a real-life issues to establish the heart of a problem – the root cause.

Being able to make the right decision – even in agile, ambiguous situations when you don’t have all the information you’d like – is a critical to success in business, especially for managers and leaders.

Participants will learn how to define and clarify a problem – and how to determine which problems to devote the most time to using the Pareto Principle. The importance of gathering facts, taking an assumption-busting mindset and taking a strategic decision making approach using the decision tree.

Learning objectives

By the end of the session participants will:

  • Be able to define problems clearly leading to better solutions
  • Be able to establish the root cause of problems rather than applying quick fix
  • Know how to choose the decision-making strategy that best fits the situation
  • Understand the secret to making decisions in an agile, uncertain environment
  • Leave with tried-and-tested tools for solving problems and making decisions

Problem Solving and Decision Making

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Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

All our training and coaching can be booked as a one-off course or session where your people will leave with the confidence, tools and skills needed to put their learning into practice Many of our clients work with us to reinforce this learning, while following the 70:20:10 framework, with 1:1 coaching, virtual webinars and learning bites to embed the learning and make it sustainable Here’s a sample of how that journey could look for your people:

Participant needs identified
Line managers briefed on learning programme
Attend face-to-face training course
Workplace activities and line manager coaching
Participate in virtual webinar
Workplace activities and line manager coaching
Individual 1:1 telephone coaching
Follow-up activities and/or action learning

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