Berkley University defines empathy as “the ability to sense other people’s emotions, coupled with the ability to imagine what someone else might be thinking or feeling”. Since business is personal, and being able to build strong relationships internally and externally is essential, empathy is a must-have skill, not something that’s nice to have.
Imagine trying to influence others, persuade them or sell your services without empathy – you’re not going to be effective. When you communicate with empathy you connect quickly and easily, at a deeper level, that builds trust, earns respect and helps you establish mutually beneficial relationships.
Some people find empathy comes naturally. They have no trouble seeing things from the perspective of a client or a colleague. But some professionals – especially those whose temperament, role or training has led them to have an objective, logical and detached outlook – can struggle to step into the shoes of other people.
This informative, engaging and practical workshop provides insight into the power of empathy. Using a range of learning interventions, including facilitated discussion, video clips and small group/pair activities, participants will have the opportunity to practise techniques for developing empathy and applying it in business situations.
By the end of the session participants will:
- Understand the advantage empathy can bring to business relationships
- Have increased their understanding of the neurobiology of empathy
- Appreciate how people respond when others engage them with empathy
- Have acquired lots of practical techniques they can apply to develop their empathy
- Know what can get in the way of having empathy and how to overcome this