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Berkley University defines empathy as “the ability to sense other people’s emotions, coupled with the ability to imagine what someone else might be thinking or feeling”. Since business is personal, and being able to build strong relationships internally and externally is essential, empathy is a must-have skill, not something that’s nice to have.

Imagine trying to influence others, persuade them or sell your services without empathy – you’re not going to be effective. When you communicate with empathy you connect quickly and easily, at a deeper level, that builds trust, earns respect and helps you establish mutually beneficial relationships.

Some people find empathy comes naturally. They have no trouble seeing things from the perspective of a client or a colleague. But some professionals – especially those whose temperament, role or training has led them to have an objective, logical and detached outlook – can struggle to step into the shoes of other people.

This informative, engaging and practical workshop provides insight into the power of empathy. Using a range of learning interventions, including facilitated discussion, video clips and small group/pair activities, participants will have the opportunity to practise techniques for developing empathy and applying it in business situations.

Learning outcomes

By the end of this session, participants will:

  • Understand the advantage empathy can bring to business relationships
  • Have increased their understanding of the neurobiology of empathy
  • Appreciate how people respond when others engage them with empathy
  • Have acquired lots of practical techniques they can apply to develop their empathy
  • Know what can get in the way of having empathy and how to overcome this

Please note that these outcomes are a guide only and the precise outcomes will vary with the delivery method and duration of the session.

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The Empathy Advantage

is available as

Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

The learning solutions featured on our website can all stand on their own as high-quality and high-impact learning interventions for your team – however, they are at their best when delivered as part of a wider learning programme, helping you achieve your strategic imperatives and your people benefit from much deeper and expansive learning journeys. We work with you as consultants, collaborators and design partners to establish learning outcomes and create the perfect programme - below is an example of what your people’s learning journey might look like.


Overall scope of programme agreed with client
Virtual/face-to-face training session(s)
In-between work: on-the-job assignments
Virtual/face-to-face training session(s)
Facilitated learning group sessions (group coaching)
Virtual/face-to-face training session(s)
Programme closing session – a celebration of success
Continuous learning support, virtual or face-to-face

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