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The success of many virtual teams depends upon their ability to collaborate and communicate with each other and people from different departments effectively. All too often it goes wrong leaving some individuals feeling isolated and the whole team become less effective in attaining their goals. Team members often rely on email, chat, telephone calls, tele/web conferences to keep in touch. How effectively they do this makes a big difference to the results they achieve.

This informative, practical and interactive program provides participants with a benchmark for best practice in virtual communication. They will explore when to use which medium to achieve the best result in day-to-day communication. They will learn how to avoid making assumptions that lead to misunderstandings. They will also discover how to ensure they get the most out of virtual team meetings by assertively putting their views across and making sure their contributions are discussed. They will also learn how to take a leading role, when needed, to make sure the meeting stays on track. Participants will leave with increased confidence in their ability to communicate effectively in a virtual environment.

This program is extremely effective when delivered to an intact team.

Learning outcomes

By the end of this session, participants will:

  • Understand how day-to-day virtual team communication can go wrong and how to avoid it
  • Know which medium of communication to choose to get the best results
  • Recognise how to avoid making assumptions that lead to misunderstandings
  • Know how to get the most from a virtual team meeting and preparing to add value
  • Learn how to make sure their contributions are discussed and get their point across assertively

Please note that these outcomes are a guide only and the precise outcomes will vary with the delivery method and duration of the session.

Virtual communication

Virtual Communication

is available as

Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

The learning solutions featured on our website can all stand on their own as high-quality and high-impact learning interventions for your team – however, they are at their best when delivered as part of a wider learning programme, helping you achieve your strategic imperatives and your people benefit from much deeper and expansive learning journeys. We work with you as consultants, collaborators and design partners to establish learning outcomes and create the perfect programme - below is an example of what your people’s learning journey might look like.


Overall scope of programme agreed with client
Virtual/face-to-face training session(s)
In-between work: on-the-job assignments
Virtual/face-to-face training session(s)
Facilitated learning group sessions (group coaching)
Virtual/face-to-face training session(s)
Programme closing session – a celebration of success
Continuous learning support, virtual or face-to-face

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