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No matter how well you’re able to prioritise your workload, there will be times when there are simply too many competing demands. When the going gets tough, you need different strategies and mental toughness to get through.
This highly practical, interactive and engaging programme will give participants the mindset, skillset and toolset they need to manage even the most challenging situations. They will discover how to develop resilience that allows them to bounce back more easily and quickly when faced with too much to do, continuous change and challenging situations.
Using the full range of learning approaches – including facilitated discussion, demonstrations of techniques, relevant case studies, and many activities – this course is packed full of practical techniques. Participants will leave with increased confidence in their ability to handle their workload effectively.

Learning outcomes

By the end of this virtual session, participants will:

  • Know how to get things done when things get tough and there’s too much to do
  • Know how to develop resilience and push through to complete tasks, while managing burn out
  • Be better able to deal with difficult behaviour from stakeholders and deliver bad news effectively
  • Have developed techniques to effectively adapt to constant change in the business

Please note that these outcomes are a guide only and the precise outcomes will vary with the delivery method and duration of the session.

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When the Going Gets Tough

is available as

Tailoring our design for you

This outline provides a great flavour of the skills and knowledge your people will benefit from by attending any Speak First training or coaching on this topic – whether standard, tailored or bespoke.

Here’s how Speak First can make the training even more relevant for you and your people:

Tailored Design

Tailored design develops existing content and enhances it with relevant case studies, role-plays and more to make the learning even more effective for your people

Bespoke Design

Working in partnership with you, we develop bespoke solutions that incorporate this, and other topics, to create custom solutions for your organisation’s specific needs

Sample Participant Journey

The learning solutions featured on our website can all stand on their own as high-quality and high-impact learning interventions for your team – however, they are at their best when delivered as part of a wider learning programme, helping you achieve your strategic imperatives and your people benefit from much deeper and expansive learning journeys. We work with you as consultants, collaborators and design partners to establish learning outcomes and create the perfect programme - below is an example of what your people’s learning journey might look like.


Overall scope of programme agreed with client
Virtual/face-to-face training session(s)
In-between work: on-the-job assignments
Virtual/face-to-face training session(s)
Facilitated learning group sessions (group coaching)
Virtual/face-to-face training session(s)
Programme closing session – a celebration of success
Continuous learning support, virtual or face-to-face

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about this course

We specialise in designing and running our learning solutions for organisations and teams.

For individuals we offer 1:1 coaching sessions.

Please let us know in your message which of our services you are interested in.